Refund Policy

This Refund Policy applies to purchases made through Divine Land at https://divine.land/.

Divine Land is operated by:

Rayl Technologies BV
Besloten Vennootschap (BV)

Registered office:
Jos Ratinckxstraat 3, bus 082c
2600 Antwerp
Belgium

Enterprise Number: 1039.679.553
VAT Number: BE 1039.679.553

1. Digital Products

Divine Land primarily provides digital software, licence keys and related digital products delivered electronically.

Because digital products may be delivered, activated, accessed or downloaded immediately after purchase, change-of-mind refunds may not be available once delivery or access has occurred, except where applicable law requires otherwise.

2. Product Issues

If a licence key or digital product does not function as advertised on first use, please contact Divine Land customer support so the issue can be investigated.

Customers may be asked to provide reasonable information or evidence regarding the issue, including screenshots, error messages or other relevant information.

Depending on the circumstances, we may provide:

Technical assistance
A replacement product or licence key
A refund where appropriate or required by applicable law

3. Non-Delivery

If you have successfully completed payment but have not received your digital product, licence key, account activation or other applicable digital delivery, please contact customer support.

Temporary delays caused by payment verification, fraud-prevention checks or technical issues do not automatically qualify for a refund where the product can reasonably still be delivered.

4. Duplicate Or Incorrect Payments

If you believe you have been charged more than once for the same order, or that an incorrect amount has been charged, please contact customer support so that the transaction can be reviewed.

Where a duplicate or incorrect charge is confirmed, the appropriate refund will be issued.

5. Unauthorized Transactions

If you believe a payment was made without your authorization, please contact customer support as soon as possible.

Transactions may be reviewed using payment, fraud-prevention and security information before a refund decision is made.

Nothing in this Refund Policy prevents customers from exercising legitimate rights through their bank, card issuer, payment provider or applicable law.

6. Refund Processing

Approved refunds will normally be returned to the original payment method where possible.

The time required for a refund to appear may depend on the payment processor, card issuer, bank or payment method used.

We are not responsible for processing delays caused by banks, card issuers or third-party payment providers after a refund has been submitted.

7. Abuse And Fraud

Refund requests may be refused where there is reasonable evidence of:

Fraudulent activity
Abuse of the refund process
Unauthorized sharing or redistribution of software
Misrepresentation of a product issue
Other serious violations of the Divine Land Terms of Service

This does not limit any mandatory consumer rights that cannot legally be excluded.

8. Consumer Rights

Nothing in this Refund Policy removes or limits statutory consumer rights that apply under Belgian law or mandatory consumer protection laws applicable in the customer's country of residence.

Where applicable consumer law provides a cancellation or withdrawal period for digital content, customers may be asked to consent to immediate delivery and acknowledge how immediate delivery affects their withdrawal rights.

Mandatory consumer protections remain unaffected.

9. Contact

For questions relating to refunds, orders, licence keys, payments or product issues, please contact Divine Land through its official customer support channels.