Digital products are normally delivered instantly, so refund eligibility depends on order status, delivery state, and product-specific circumstances.
Refund eligibility
A refund may be reviewed when a duplicate charge, failed delivery, unsupported purchase state, or verified billing issue occurs.
- Requests should include the order number and account email.
- Delivered, downloaded, redeemed, or used license keys may not be refundable.
- Chargebacks, abuse, or fraud signals can pause account access while reviewed.
Review process
Refund requests are reviewed against payment status, delivery logs, entitlement records, account activity, and gateway data. Approved refunds are returned through the original payment method when possible.
Support first
If a product is not working as expected, contact support first so delivery, license, setup, or compatibility issues can be checked before a refund decision is made.